Privacy Policy

Primary Pinnacle is a specialist tutoring service providing small-group and one-to-one tuition for pupils aged 5–18, available in person and online.

For the purposes of UK data protection law, Primary Pinnacle is the data controller. If you have any questions about this policy or how we handle your data, please contact us at [email protected].

When you submit an enquiry through our website, we collect: your name, your email address, your phone number (if provided), your child's name and age, the session or programme you are enquiring about, and any additional information you choose to include in your message.

When you visit our website, our hosting provider may automatically collect standard technical data such as your IP address, browser type, and pages visited. We do not use third-party analytics or advertising tracking tools.

We use the information you provide through our enquiry form to respond to your enquiry, discuss your child's tutoring needs, and arrange sessions where appropriate.

We do not use your data for automated decision-making, profiling, or marketing without your explicit consent. We will never sell your data to third parties.

We process your personal data on the basis of legitimate interests — specifically, to respond to enquiries from prospective clients — and, where a tutoring relationship is established, on the basis of contractual necessity.

Where we process any special category data (for example, information about a child's special educational needs shared voluntarily by a parent), we do so on the basis of explicit consent.

We use GoDaddy's platform to host this website and manage enquiry messages. Your enquiry data is processed by GoDaddy in accordance with their privacy policy.

We do not share your personal data with any other third parties unless required to do so by law.

Enquiry data is retained for as long as necessary to respond to your enquiry and, if a tutoring relationship is established, for the duration of that relationship plus a reasonable period thereafter.

If your enquiry does not lead to a tutoring arrangement, we will delete your data within 12 months of your last contact with us.

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict our processing of your data; and withdraw consent at any time where consent is our lawful basis.

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses only essential cookies required for the site to function. We do not use advertising, analytics, or tracking cookies.

We may update this privacy policy from time to time. The date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.